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Dear customers,

ESRI (Thailand) Co., Ltd. has developed the new TSM version10.0 for deploying in the GARMIN GPS navigation devices that would meet the user requirements and support every function on all devices sold in the past and present-especially new functions requested by our customers such as realistic view of intersections which provide driving convenient for Thai drivers. Since then the company has received requests for adding more images. So the new version of Thailand map (TSM v.10.0) has increased this data-not only Junction View, but also other functions as well.

After initial testing with the new data, the company found out that the new developments and enhancements might have resulted in side effect on few functions on previous GPS models that don’t support newer features such as Junction View, for example. The primary issue is the search function when you are searching for a place by using the “near…” button which sometime cause the unit to shut down prematurely or can’t find the city that you entered. Other than that you can still search for POIs or use other functions as usual.

The company has worked closely with product manufacturer to urgently solve this issue. The manufacturer will develop the new version of firmware to remedy this problem which requires a period of development and testing. When the new firmware is ready for distribution to end users, the company will inform everyone via this website and by your email address (if you have already registered as member).

By the way, you still can download or request TSM v.10.0 for normal operation by avoiding the about mentioned function. Finally, the company would like to apologize for any inconvenience that might have caused by this issue. If you find any other problems, please contact GARMIN customer care at 02-266-9948 or by email at hotline-gps@cdg.co.th, so they would be solved as soon as possible.

Yours truly,
ESRI (Thailand) Co., Ltd.

Please see more information on the Event page.


	Note: The new firmware for nüvi 200, 200W, 203, 205, 205W, 215W, 300, 310 and 710 Thai that fixes the search with "near..." function issue with TSM v.10 map has now been released for downloading. (For nüvi 215W and 710, the new firmware comes with the new version of junction view too). For user of nüvi 200 with firmware version before 3.80, you should install version 3.80 before installing 3.90. This also applies to users of nüvi 200W with firmware version before 3.10, you should install version 3.10 before installing 3.20. The new firmware for nüvi 1460 Thai has already been released. Warning: For users of nüvi 215W and 710 Thai who still running TSM v.9, please don't upgrade your unit to the new firmware because it will cause the junction view that using with TSM v.9 to disappear. Each junction view is tied to particular map version and isn't compatible with other map versions.